This type of listening involves something more than just differentiating between various sounds. The subtleties of accent and pronunciation typical of a language can be identified by this kind of listening. It also enables one to differentiate between familiar and unfamiliar language. It involves identifying the difference between various sounds. This is the most basic type of listening. Types of Listening Discriminative Listening Empathic listening is the highest level of listening, and the hardest to accomplish. Discipline yourself to see it through the eyes of the user. To be successful in providing IT support to end users, you must teach yourself to treat every call as though this is the first time you’ve ever heard this problem, even though you may have heard it many times before. The fifth level of listening is Empathic Listening Empathic listening, also known as empathetic listening is the top level of listening.At all four of these levels it should be evident that we are listening to our own perspective, and in most cases with the intent to respond from our experience. Instead of paying close attention to the other person, we’re formulating our response to what he or she is saying. If they move on to other things we slip down to pretend listening or ignore them altogether.Īttentive listening occurs when we carefully listen to the other person, but while they are speaking we are deciding whether we agree or disagree, determining whether they are right or wrong. People can tell you’re distracted.ĭuring selective listening, we pay attention to the speaker as long as they are talking about things we like or agree with. while working on an unrelated email or playing a computer game. On the phone, it happens when you say things like “I see” and “OK,” etc. You’re talking to the other person and they have that “backpacking in Brazil” look in their eyes. Pretend listening is most easily explained in the face-to-face conversation. For example, while the user is speaking, you start a conversation or interject a comment with another IT support tech. If you are distracted by anything while talking to a user, they can get the impression that you are ignoring them. The lowest level of listening is called ignoring – not listening at all. Here is a short video to explain you levels of listening
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